HockeyPractice Sweden AB The company is based in Östersund. The company's postal address is Nifsåsvägen 11B, 832 51 Östersund.
If you wish to get in touch with us, send an email to info@hockeypractice.se with your case and your contact information and we will get back to you shortly.
When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address. If there is an error in the order confirmation, you must immediately contact us by e-mail to info@hockeypractice.se.
Our normal delivery times are 2-5 days. NOTE! Orders placed on weekends will be shipped on the following Monday at the earliest. In the event of a delay in delivery (without us notifying you of a longer delivery time), please contact us at e-mail address: info@hockeypractice.se.
All prices in the store are stated in SEK and all prices include 25% VAT. The customer can choose to display prices including or excluding VAT. We reserve the right to price changes caused by price changes from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
When purchasing goods on the website, you as a customer have a 14-day right of withdrawal, which applies from the time you have received an item that you have ordered.
5.1 When exercising your right of withdrawal:
You must notify us that you have changed your mind. The notice should be sent to us info@hockeypractice.se. Your message must clearly state your name, address, e-mail address, order number and the items to which the return is being made. You should immediately and no later than within 14 days of the withdrawal notice return the products to us. You are responsible for the return shipping, delivery and condition of the products upon return, the products should therefore be sent well-packaged and in their original packaging. We reserve the right to deduct from the refund amount an amount corresponding to the decrease in value compared to the original value of the product in the case of used or damaged product.
5.2 The right of withdrawal does not apply in the event of:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you. Products that have the character of a sealed audio or video recording and where the seal has been broken by you. Custom-made product, which has been specially tailored for you or has a clear personal touch according to your wishes. Services that have been performed and where you have expressly consented to the commencement of the service without the right of withdrawal. Goods that can deteriorate quickly, such as food. Single issues of newspapers or magazines. For more about the statutory right of withdrawal, see here.
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake to rectify the defect free of charge in accordance with applicable consumer protection legislation. You must always contact us for approval before returning a defective item. The complaint should be sent immediately after the defect has been discovered.
6.1 How do you proceed in the event of a complaint?
Any errors and defects must always be complained to info@hockeypractice.se where you state your name, address, e-mail address, order number and a description of the defect. If we are unable to rectify the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in case of approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with applicable consumer protection legislation. In the case of complaints, we follow guidelines from the National Board of Consumer Disputes, see arn.se.
We accept no liability for indirect damage that may occur due to the product. We accept no liability for delays/errors because of circumstances outside the company's control (Force Majeure). These circumstances can be, for example, labor disputes, fire, war, government decisions, reduced or non-delivery from suppliers. Furthermore, no responsibility is assumed for any changes to products/product features that have been changed by the respective supplier and other factors beyond our control.
We reserve the right to any printing errors on this website and for final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.
According to the Electronic Information Act, visitors to a website must be informed for privacy purposes that cookies are being used. The information in the cookie can be used to follow a user's browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various functions. You can set up your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Authority's website.
By shopping at HockeyPractice Sweden AB, you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more data than necessary to process your order. We never sell or disclose your information to third parties without a legal basis. HockeyPractice Sweden AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in cases where you have requested newsletters or promotional offers - to be able to adapt marketing to your individual needs. The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
10.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a natural person.
10.2 What data do we store?
To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address and purchase history. Your data is stored for as long as we have a legal basis to process your data, for example to fulfil the agreement between us or to comply with a legal obligation under the Accounting Act, for example.
10.3. Legal basis
In connection with a purchase, your personal data is processed to fulfil the agreement with you. Marketing, campaigns and similar mailings take place with your consent.
10.4 What data is shared and for what purpose?
10.4.1 Payment Provider
When completing purchases, information is shared with our payment provider. What is stored is first name, last name, address, email address and phone number. If you choose to pay by invoice, your personal identity number is also saved with the payment provider. The information is saved to complete the purchase and to protect the parties against fraud. The payment providers (payment services) that we use are: Qliro checkout, invoice.
10.4.2 Shipping companies
To deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification. The shipping companies we work with are: DHL, Postnord, Sendify.
10.5 Right of access
You have the right to receive extracts of all information held about you by us. Extracts are delivered electronically in a readable format.
10.6 Right to rectification
You have the right to ask us to update incorrect information or complete information that is incomplete.
10.7 The right to be forgotten
You can request that the data relating to you be deleted at any time. There are few exceptions to the right to erasure, such as if it is to be retained because we must comply with a legal obligation (for example, according to the Accounting Act).
10.8 Data Protection Officer
HockeyPractice Sweden AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords.
We reserve the right to make changes to the Terms and Conditions at any time. Changes to the Terms and Conditions will be posted online on the Website. The amended terms and conditions are deemed to be accepted in connection with orders or visits to the website.
If a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. For residents of an EU country other than Sweden, you can submit a complaint online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr In the event of a dispute, we follow the decision of ARN or a corresponding dispute resolution body. Any dispute regarding the interpretation or application of these General Terms and Conditions shall be interpreted in accordance with Swedish law and law.